Help centre
Snookalook Support
Operated by RIVORA LABZ FZE LLC, Sharjah Free Zone, UAE. We're here to help.
Contact support
Email: support@snookalook.com
We aim to respond within 2 business days.
Found a bug? Report it here.
Frequently asked questions
How do I sign up?
Download the Snook A Look app and tap Sign Up. Use your email address or continue with Google or Apple — setup takes under two minutes.
How do I find and book a table?
Open the app and browse the live map. Tap a club, pick an available time slot, and complete checkout. Booking confirmation arrives instantly.
What is the cancellation and refund policy?
Full refund if you cancel 4 or more hours before your slot. Half refund if you cancel at least 1 hour before. Cancellations under 1 hour or no-shows receive no refund.
How do match challenges work?
Challenge any player, agree on a club and time, and choose the cost arrangement: host pays, loser pays, or split equally. After the match, both players report the result in-app.
How do I report a problem with a booking?
Email support@snookalook.com with your booking reference and a brief description. We aim to respond within 2 business days.
How do I delete my account?
From the app: Profile → Settings → Delete Account. You can also submit a deletion request online. Deletion completes within 30 days with a grace period to cancel.
Want to delete your account? Request account deletion — processed within 30 days. See also our Privacy Policy and Terms of Service.
RIVORA LABZ FZE LLC · Sharjah Free Zone, UAE · support@snookalook.com